Help centre

ANSWERS BEFORE
YOU PRESS PLAY.

Everything you need to know about plans, supported devices, setup and support.

What is IPTV?

Today in the age of technology, one can see several ways in which television material can be arranged. IPTV, or Internet Protocol Television, delivers television content through an internet connection instead of traditional satellite or cable delivery.

What are the benefits of IPTV?

IPTV offers a flexible and cost-effective way to access television content. It can provide live channels, on-demand entertainment and new services through an internet connection.

What is an Android TV Box?

An Android TV box is a mini computer running the Android operating system. It supports Android applications and can turn a compatible television into a connected entertainment screen.

What is Kodi?

Kodi, formerly XBMC, is a free and open source media player developed by the XBMC Foundation. It is available for multiple operating systems and hardware platforms. For more information, visit kodi.tv.

Wi-Fi or Ethernet?

We recommend connecting your device to the network with Ethernet whenever possible for a more stable connection. Wi-Fi can also work when the signal is strong and reliable.

Do I need a satellite to use IPTV?

No. You connect to the IPTV service through the internet, so you do not need a dish or satellite equipment.

What is the response time for support tickets?

Account activation and technical support requests are normally answered within one to two hours. We aim to respond within one hour, although busy periods may take longer.

I uploaded the playlist but the channels are not working on my smart TV.

First confirm that the playlist works in a desktop player such as VLC. Check the playlist details, restart the TV application and contact support with your device information if the issue continues.

The channels work in VLC Player but not in SIPTV.

On webOS or Tizen TVs, multicast streams may require the UDP to HTTP feature to be enabled in the application and configured on your router.

Can an Android TV device turn my TV into a smart TV?

Yes. Android TV gives you access to applications from Google Play, including browsers, email and media players, making a compatible television interactive.

Sometimes when I watch a movie it keeps buffering.

Buffering can be caused by low internet speed or heavy network traffic. Pause playback for 10 to 15 seconds and continue. Also check your connection and restart the device if needed.

I keep getting script errors in Kodi.

Script errors usually indicate that the device is offline or that the internet connection is not fast enough. Check the connection and restart Kodi.

Can I use my iPad, iPhone or Android phone as a Kodi remote?

Yes. The official or compatible Kodi remote applications can provide navigation, keyboard and remote-control functions from a phone or tablet.

My playlist is no longer loading. Why?

Contact support and ask the team to check whether your IP address or connection has been blocked.

I have problems with buffering on channels. What happens?

Check your internet connection and router, restart the device and review its playback settings. If the problem continues, your internet provider may be restricting IPTV traffic. Try another provider or connection.

Can I use two devices at the same time on one subscription?

Usually no. Multiple simultaneous connections on one account may block the username or IP address. Ask support about an additional connection if you need one.

What kind of quality service do you offer?

Our service is designed to provide stable delivery and high-quality live television, movies and series. Network performance can vary depending on your connection and provider.

How much bandwidth does an IPTV stream use?

Streams using H.264 compression are commonly around 8 Mbit/s. We recommend at least 16 Mbit/s for standard viewing and around 30 Mbit/s for HD channels, depending on the stream.

What kind of devices do you support?

Supported devices may include MAG boxes, Android phones and boxes, Enigma, DreamBox, Vu+, PC, VLC, Kodi/XBMC and compatible Smart TVs. Compatibility depends on the application and device model.

What are the basics of the IPTV system?

IPTV can deliver broadcast content to multiple viewers at the same time or provide video on demand to an individual subscriber. The system typically uses an internet connection, player and compatible set-top box or device.

A direct line

READY TO PRESS PLAY?

Choose a plan